CX Marco Polo Club revamp

From various news sources, it seems that CX are looking to revamp their FFP form recent research they have conducted. Sources have stated that the new program will look to reward those only in the top tiers of the program, and taking away some perks of those in the lower tiers.
They had class those in the higher tiers, their “true” loyal customers. It seems they only want to reward those travelling on business and first class, and forget about those who travel many times per year in economy.

This comes as a bit of shock to me, as I feel being “silver” I seem to be classed as NOT true loyal customer.

However over the past year, I have chosen to fly with CX or Dragonair over other airlines even though they are more expensive. My company travel policy only allows me to fly a maximum of premium economy on long haul flights. I also travel on many short haul routes around Asia but mainly in economy. I currently enjoy most of the perks of being part of FFP in getting access to the lounge, dedicated check in, priority baggage, priority boarding and the odd complimentary upgrade now and again. To me this enough for me and is what i would expect by being a loyal customer.

I am now afraid the revamp will mean that I will have these current privileges taken away from me. Not the sort of treatment I would be expecting for someone who takes 30+ flights a year with the same airline.

Anyone with similar thoughts?

Our story from two weeks ago on this very topic:

http://www.businesstraveller.com/news/101198/cathay-eyes-loyalty-programmes-revamp

Why are we accepting airline’s narrative that loyalty equates to membership of the loyalty programme? As said above, there are many ways to skin a cat. The best thing about being part of an alliance is the opportunities for arbitrage. By all means you can still be loyal and fly Cathay. But if the FF programme is rubbish look elsewhere within the alliance.

I that thought that perhaps an update may be useful to some
The new web site is still far from perfect but it is functional and improving. The backend is still largely the old site and it seems to be the bit that functions well.
The ‘Cathay’ club detail is in place and functioning. A lot more ‘sell’ than previously but some useful new hotel partners. I don’t see much change to benefits other than a few very minor changes -some say improved benefits some not.
Finally the diamond help line is properly functional at least in HK where calls are once again promptly answered from a HK call centre. Still Im afraid often longish waits for lower tier members butg some of the family say better than a few months back. Some reward seats now becoming available again.

The way you earn club points and your tier privileges will stay the same – except you’ll earn more. We’re now rewarding you with more club points on Cathay Pacific and Cathay Dragon flights,* and we’re making it easier to renew Green membership to enjoy club benefits such as priority check-in and boarding, lounge access redemption, and more.

I sympathize Steve but am aware that a lot of work is underway with great urgency from director level down to fix matters.
Personally I have experienced much improvement over the past few weeks with it seems now more senior personal answering the ‘diamond’ line. The very long waits seem to generally persist but there seems to be UK call centre established – I only know this because they made an almighty hash of one of my sons bookings and he was denied boarding in New Zealand on an local ANZ flight although holding a confirmed booking and a ticket – was forced to purchase a new ticket by ANZ in order to fly – finally after 6 weeks the mess needed to be sorted by Hong Kong.
Clearly much remains to be done – and urgently.