BA Award Booking nightmare

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Viewing 8 posts - 1 through 8 (of 8 total)

  • Anonymous
    Guest

    nevereconomy
    Participant

    Has anyone else found the BA website unusable for award booking this past week ? Keeps asking about stopovers – basically going round in circles. Was given a number where I could allegedly contact Web Support but this seems to actually not exist. Then given number for BA Heathrow which was in fact BAA number! Since I want to research multiple routes/dates phone is not an option, dealing with a representative whose first language is not English – a lesson learned from past frustrations. Exchanged multiple e-mails and am told that I will be contacted – we shall see…..


    mkcol74
    Participant

    Nope not a problem, and I’ve been checking different destination, routes with both one way & return options for both BA & Oneworld connections.

    Whenever I phone I get the guys & girls in Newcastle – it might be a strong accent but I’m sure English is their first language.

    Maybe the cache on your computer is buggering things around – try either a different browser, or using an “incognito” tab to fool it. Otherwise you could also use the http://www.expertflyer.com/ site which will check redemption availability, and show you the actual seats available to reserve on board too.


    MartynSinclair
    Participant

    The only avios booking route I always get the stop over question is Dusseldorf to London. I am sure there are others though.


    nevereconomy
    Participant

    Thanks mkcol74 – I did indeed talk to the very competent and friendly folks in Newcastle. They sorted me out and EC got my problem reported. I have to say that the experience here was so much better than BA phone contacts at home in the US !


    FCTraveller
    Participant

    Yes there is a problem and it has been ongoing for at least two weeks although it is quite limited. Of course, everyone at BA continues to plead ignorance when I report it. For me the problem occurs when checking availability on a one way journey from JFK to LHR. Immediately after the question about stopovers, I get a message saying “there was a problem with your request, please try again later”.

    I’m not entirely certain if it has anything to do with the stopover question which I have always thought is a bit of an annoyance. In the case of flights to JFK, it is there because of the Open Skies flights from Orly so they give you an option of a stopover in Paris.

    The glitch doesn’t happen for all dates nor if you query LHR-JFK return. Therefore, if someone wants to check availability on a one way journey and they are faced with this problem, try a round trip instead.

    Very annoying that they cannot or will not fix it.


    FCTraveller
    Participant

    Yes there is a problem and it has been ongoing for at least two weeks although it is quite limited. Of course, everyone at BA continues to plead ignorance when I report it. For me the problem occurs when checking availability on a one way journey from JFK to LHR. Immediately after the question about stopovers, I get a message saying “there was a problem with your request, please try again later”.

    I’m not entirely certain if it has anything to do with the stopover question which I have always thought is a bit of an annoyance. In the case of flights to JFK, it is there because of the Open Skies flights from Orly so they give you an option of a stopover in Paris.

    The glitch doesn’t happen for all dates nor if you query LHR-JFK return. Therefore, if someone wants to check availability on a one way journey and they are faced with this problem, try a round trip instead.

    Very annoying that they cannot or will not fix it.


    FCTraveller
    Participant

    Yes there is a problem and it has been ongoing for at least two weeks although it is quite limited. Of course, everyone at BA continues to plead ignorance when I report it. For me the problem occurs when checking availability on a one way journey from JFK to LHR. Immediately after the question about stopovers, I get a message saying “there was a problem with your request, please try again later”.

    I’m not entirely certain if it has anything to do with the stopover question which I have always thought is a bit of an annoyance. In the case of flights to JFK, it is there because of the Open Skies flights from Orly so they give you an option of a stopover in Paris.

    The glitch doesn’t happen for all dates nor if you query LHR-JFK return. Therefore, if someone wants to check availability on a one way journey and they are faced with this problem, try a round trip instead.

    Very annoying that they cannot or will not fix it.

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