Travellingbiker - 23/08/2011 08:07 GMT
From Vienna to Tokyo 1st August in Business.
The Austrian lounge was a little small and almost no english language reading material. Boarding was scrappy, no priority announcement or gate. The cabin staff were divided between Japanese and Austrian staff who seem to work along stricktly racial lines, The Japanese staff worked the Japanese clients for the most part and appeared most attentive. The Austrian staff worked the Europeans and were slack, lazy and rude.
The aircraft was full and I was in a window seat. At one point I called for a glass of water as the person next to me was asleep and was told that there was water available in the galley and I should get it myself. The stewardess woke up my neighbor while telling me this by leaning on his seat back. We both went back to get a drink and there was a quarter of a bottle of water, 2 packs of peanuts and nobody to be found anywhere. We had to go searching for the attendant who begrudgingly put another bottle of water in the rear galley. This was the pattern throughout the trip, the Austrian staff avoided any eye contact and rushed through the cabin whereas the Japanese staff did all the work.
That said the food was probably the best that I have ever had on any flight, the chef service and food is simply brilliant but very much let down by the poor waiting service.
