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American Airlines B777-200 First



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Deltaboy69 - 08/12/2011 17:35 GMT

If you are traveling together, AA's meal service algorithm in First Class stinks. The seating plan is a 1 2 1 plan. Facing the front of the plane the pax on the far right and one of the seats in the 2 get served first (about 10-15 minutes ahead for everything) than the other pax in the 2 slot and the pax in the far left 1 seat are served at the same time.. So, if you are traveling together, and sit together, one of you is at least 10 minutes ahead of the other from first cocktail to appetizers, dinner and dessert. It's absurd.

On the way from DFW to EZE, the very attentive flight attendant noticed that my companion and I were talking and obviously traveling together, so she served me as well as my companion. On the way home, the surly flight attendant would have nothing of it, so I sat and watched him drink and eat whilst I had nothing in front of me.

AA explains this as the Purser works the left side of the plane so he/she has duties to complete before they can begin service. I say that they should then wait and both sides start at once. The quality of food/drinks is fine, but I rated them mid-way due to my above statements.

What do others think of this bizarre service pattern in F? At least in J, you and a travel companion are both served at the same time.


DisgustedofSwieqi - 08/12/2011 19:50 GMT

It sounds a bit odd, I have to say.

The middle seats are where people travelling together are likely to wish to sit.


RichHI1 - 11/12/2011 13:12 GMT

Not seen what you describe but seems odd. I have flown well over 100K a year on AA for last 10years. I normally take 1J and the middle seats if travelling together are normally served together.
AA do have the FEBO system for ordering but unlike business haven't had a problem with choice for years.
S America flights are slightly different but i have taken many many jFk-GRU and EZE flights wihh normal service.
Domestic catering is not good but I dislike other US domestic service, as I do the service on the ahort haul european services from BA and others.
Will ask the flight attendants on next dlight ro Uk what service policy is.
Happy Holidays to everyone and safe travels.






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