CHTravel - 09/12/2011 11:19 GMT
I've flown with American a couple of times and have always been dissapointed. I flew to LA from LHR with BA and back with AA. The comparison embarrassed AA.
The entertainment system was not a real video on demand system like you get with BA, rather it was an amalgym of a few channels and AVOD system, not permitting you to pause what you are watching (very frustrating when you miss the vital part of a film because someone is serving your dinner!) and only starting each film every 15 mins or so.
I had an even worse experience when I flew from Durham to LHR - there was no entertainment system at all on this flight - except for the antiquated drop down monitors that only show one film at a go. Both these flights were overnight and I was very dissapointed with the comfort of the seats.
Finally, I was shocked (!) to find that AA do not serve alchohol to Economy class. On the LA to LHR flight I found the flight crew to be surly and very unhelpful, whilst I was surprised on the Durham to LHR flight that the flight crew had partitioned off the best seats in economy and went to sleep!
In every overnight flight I have ever flown on there are always staff available to help in the galley if necessary. It seemed the AA staff were more interested in getting a decent night's kip than serving the passengers.
