VintageKrug - 04/06/2009 19:58 GMT
IF YOU BOUGHT A TICKET ON BRITISH AIRWAYS OR VIRGIN ATLANTIC AIRWAYS IN THE U.S. OR IN THE U.K. BETWEEN 11 AUGUST 2004 AND 23 MARCH 2006, YOU MAY BE ENTITLED TO A PARTIAL REFUND OF THE FUEL SURCHARGE.
The refund applies to tickets on “long-haul” flights. The purchase must have been made in the United States or in the United Kingdom. Long-haul flights include all Virgin Atlantic flights and most British Airways flights between the U.K. and non-E.U. destinations, including flights to and from the United States. A complete list of qualifying flights on British Airways can be found by clicking the tab to the left entitled Important Documents and clicking the List of Qualifying Long-Haul British Airways Flights. All Flights on Virgin Atlantic qualify as long-haul flights.
According to the website the US & UK payments should start being sent out this week:
www.airpassengerrefund.co.uk/Reminders.aspx
06/01/2009 -
The processing of payments for approved claims is in process -- first refund payments to be sent out beginning June 5, 2009.
04/10/2009 -
The appeals to the Settlements have been voluntarily dismissed by Order of the Court dated April 1, 2009. The processing of payments for approved claims will now begin with first refund payments to be sent out in May 2009.
Please let us know when your cheque drops through the door!
AlexanderJ - 08/06/2009 18:54 GMT
Is this real?
I bought many Long Haul BA tickets in that period. But all that site does is ask me to fill in a form with my details in. Is it kosher?
(not like me to be this cautious but you never know)
Alex
VintageKrug - 08/06/2009 19:16 GMT
Despite the rather amateurish website, it is indeed for real.
Colleagues have been receiving cheques on their doorsteps for between £8.05 and several hundred pounds this morning.
You only need enter your BA and Virgin Frequent Flyer numbers, and the system will work out what you are due; sadly no breakdown of how the compensation amount is arrived at comes with the cheque.
Obviously those who have not yet registered will take a while longer to be compensated than those who details were already lodged.
Don't forget to register with www.airpassengerrefund.com (the US site) if you purchased tickets in the US during the qualifying period.
Do BA miles redemption bookings count? You still pay all the taxes and charges so surely they should. Easy to claim with Exec club number anyway so nothing to lose. Look forward to a cheque for £8.05, which will cost BA several times that to process and so put their charges up accordingly, in about a year then...
NTarrant - 09/06/2009 07:00 GMT
My £8.06 dropped on the mat yesterday morning. There were three of us travelling but at the time only I was a BA Exec card holder. But even for £8.06 it is worth completing the form on line as there is just no cost to you.
Pesko111 - 09/06/2009 08:32 GMT
Received my cheques totalling about £90.00 this morning! Very worthwhile.
Received cheque on Mon 8 Jun for £67.07!!
My wife and I each received cheques for £10.74 on 9th June. I claimed for 4 different longhaul return flights during the period in question and the lack of any information surrounding how these amounts were arrived at has left me puzzled as to how the compensation has been calculated.
£260.00 this week!
Excellent, thank you Willy and Ricky!
VintageKrug - 19/06/2009 07:50 GMT
Oi! It's Willie NOT Willy ;)
Depends upon your opinion of him!
2 x LHR - HKG return, J class,
2 x LHR - YVR return, J class,
2 x LHR - YUL return, J class
£ 6.70
VintageKrug - 04/08/2009 09:25 GMT
Anyone received any money from this with a more recent claim?
£16.10 the other day, claim made at the time of the other forum posts.
jonto19 - 21/09/2009 17:12 GMT
Received my refund from Virgin today, 28 trips done £63 received does this seem right ?. No breakdown with it. What was the fuel surcharge over that period against the refund ?
VintageKrug - 29/09/2009 20:36 GMT
jonto that seems rather low to me, especially for that amount of flying.
Did you puchase all tickets exUK or exUS? Remember there are two websites (.co.uk and .com) and you would need to have registered with both to ensure the refunds for both jurisdictional purchases were processed.
jonto19 - 30/09/2009 08:12 GMT
Hi, I queried this with air passenger refund customer service, they tell me that the refund is approx £4-£10 per return journey, which again questions what was the difference in the duty at the time, depending on length of journey
Frustrated - 04/02/2010 18:27 GMT
Have been trying to claim a refund for months but no joy. We meet all the criteria and have supplied copies of all the invoices etc which all fit in with the criteria but latest comment is that the tickets are not listed on the database supplied by Virgin Atlantic to the Settlement Administration. I suspect that this may be because we booked as part of a Virgin package holiday through a UK travel agent. Needless to say the invoice included an itimised breakdawn including the very large Fuel Surcharge. If I am right there will be many thousands of people in the UK with the same prolem. It is interesting that any refunds not claimed in the USA go to Charity but any claims not made in the UK are retained by Virgin and British Airways. Anyone else having similar problems?
FaroFlyer - 04/02/2010 19:58 GMT
Hello Frustrated, yes, I am having similar problems.
I have given my FF # on at least 3 occasions, but no joy. I think that the VS FF# doesn't work because I am now only Red and at the time was gold. Unfortunately VS change your number as you get demoted and I have no record of what the old number was 6 years ago.
A similar situation with BA where I went from being HK registered to Portugal when I moved, and the numbers were changed.
Really annoying, but I don't have the energy to fight.
