Aer Lingus Customer Service excellence

Recently whilst making a booking on Aer Lingus’ website, I encountered a small problem. I sent an email to make the airline aware of this, and received a response indicating that the issue would be investigated and thanking me for taking the time to make contact.

Today, I received a lengthy email explaining the steps taken to identify the glitch and a further note of thank for making Aer Lingus aware of the issue.

I was quite impressed that a relatively minor query from an individual customer merited so much time and effort from the company.

Aer Lingus has made a lot of improvements to the customer experience, and deserves recognition for so doing.

I, for one, am very pleased.

I must concur on the new Aer Lingus lounge in Dublin, I was in transit from JFK, first issue was the lounge does not open in time to meet the transit passengers coming in from the USA flights, and when it did eventually open I was very disappointed with the offering, as I had missed breakfast on the aircraft was hoping for something more substantial than there was. I guess from a departure point of view for business class its ok for the short haul flights, but certainly not if you are paying for access.