A giggle in BA First

Did you raise the issues with the CSM?

I think it is important to provide live feedback when possible.

You could send an email to BA Customer Relations and provide your feedback as the points you raise are failures in customer service in their top cabin.

“cutlery the wrong way round,”

“the Mixed Fleet crew member had an iPad mini on her silver tray with a picture of how to lay the table correctly”

Perhaps the iPad was upside down on openfly’s flight? Sounds plausible 😉

Openfly, I think you should have demanded that the flight return to CPT and the CSM be off-loaded – that is after she/ he was made to grovel at your feet!!

Great story Openfly, how I love it, and something similar happened to me on Lufthansa in First many years ago, by an obviously inexperienced, young and lets just say very Teutonic stewardess!

I’d seen her watching attentively the Maitre de Cabine who’d expertly poured me a glass of wine having shown me the label. She’d come to check all was OK and I asked for some sparkling water. Instead of just a glass full she bought the bottle, presented it and I asked her which vintage it was. She said she’d go and ask.

The laughter from the galley could be heard throughout the cabin as she came back red faced with an apologetic, but laughing maitre. He explained she was actually filling in for a crew member who fell ill but he’d never forget this flight.

Just before landing she came up to me and presented me with a bottle of the wine I’d been drinking and had enjoyed. What a nice gesture that actually made me feel a bit guilty!

I used to train. There are certain things that you would point out are not acceptable practice, I don’t think anyone would have ever thought to add to the Course notes, that Crew must be informed to not show the labels of bottle of water when serving.

I so wish that the Fleets were merged, you would then have Crew of experience, who were guiding the younger more unexperienced, whilst still bringing the breath of fresh air and enthusiasm that youth brings.

Poor training, too young/not enough life/service experience; poor education you take your choice.

Speaking to CC, training only goes so far, newbies (for first few months) used to be put under the wing of experienced staff. First class training used to be undertaken at the earliest 6 months after initial training. Nowadays I understand it is all lumped together – so it must be very daunting for a newbie.

When you have lower entry standards, high levels of turnover, the few experienced crew being far too thinly spread, the consequence is obvious…. guess Walsh wasn’t intelligent enough to think things through for the long term, instead behaved like a child who wees his pants for warmth in the winter.

Yes education standards have certainly fallen but has been hidden by the unconscionable grade inflation over the last 15 years.

An employee was asked what the detection foot print would be of a movement sensor with a 40 degree span fixed to a 4m high ceiling. His boss suggested he works it out using basic trigonometry – unfortunately the employee had never heard of Sin, Cos, Tan – yet had a B grade in his maths GCSE!

Indeed what is taught nowadays?