Yesterday, Airports Council International (ACI) announced winners of its worldwide Airport Service Quality (ASQ) Awards for customer experience in 2017.
Mumbai’s Chhatrapati Shivaji Maharaj International Airport and Delhi’s Indira Gandhi International Airport have been jointly ranked as the “World’s Best Airport” in Asia-Pacific serving over 40 million passengers per annum (mppa).
ACI says, “The programme measures passengers’ views of 34 key performance indicators.” These parameters include airport access, check-in, security screening, restrooms, stores and restaurants, in addition to passenger comments on their best and worst experience at the airport. ACI serves 641 members operating 1,953 airports in 176 countries.
Lucknow’s Chaudhary Charan Singh International Airport stood first in the 2-5 million mppa category.
Hyderabad’s Rajiv Gandhi International Airport won the first position in the 5-15 mppa category. Cochin International Airport, Netaji Subhas Chandra Bose International Airport (Kolkata) and Pune Airport tied at the third position under the same category.
Bengaluru International Airport won second place in the 15–25 mppa category.
A complete list of winners across all categories can be found here.
