Passengers travelling from Adelaide Airport with Virgin Australia can now use the carrier’s self-check-in kiosks.
This is the first time Adelaide Airport is seeing the airline’s self-service technology, which will be rolled out in two phases.
Initially, 15 kiosks will be deployed that enable passengers to check-in, print boarding passes and issue baggage tags, though they will still need to queue up at the Bag Drop line to fully check-in their luggage.
However, Virgin Australia will begin introducing automated self-service bag drop facilities “in the coming months”.
“We have been using this technology at Brisbane International, Coolangatta [Gold Coast] and Perth Airports, and we are confident it creates the best flow of passengers through check-in and into the departure hall,” said Rob Sharp, group executive for Virgin Australia Airlines.
“There will still be traditional check-in counters available for guests requiring additional assistance as well as for business class, platinum and Gold Velocity members.”
Sharp added that the airline is increasingly seeing travellers check-in via self-service means, and that such facilities also help to free up airport staff so that they can provide “a more concierge-style service”.
Virgin Australia recently began trialling pop-up check-in services at off-airport locations, namely at Sydney’s Overseas Passenger Terminal and White Bay Cruise Terminal.
