Voted for by you, the reader, they recognise the achievements of those airlines, airports, hotels, train operators, car hire firms and luggage brands that have gone the extra step in making your travelling lives as enjoyable and stress-free as possible.
The awards are completely independent and widely seen as the leading accolades in the business travel industry. There is no pre-selection by the Business Traveller team and all the data provided by votes is analysed by an independent market research company to produce the list of winners.
This year’s awards were presented at a glittering ceremony at London’s Royal Garden hotel on October 15. The event was well attended, with journalist and broadcaster Fiona Bruce on hand to present the prizes.
British Airways once again proved popular, winning Best Airline, Best Short-Haul Carrier, Best First Class, Best Frequent Flyer Programme for its Executive Club, and Best Airport Lounge for its facility at Heathrow’s T5.
Singapore Airline won four awards, collecting trophies for Best Long-Haul Airline, Best Economy Class, Best Cabin Staff and Best Asian Airline.
Quite incredibly, Singapore Changi Airport was voted Best Airport in the World for a 26th successive year.
In the hotel categories, Best Airport Hotel went to Regal Airport Hotel Hong Kong, while Intercontinental London Westminster collected the Best New Business Hotel award.
Elsewhere, Hertz was voted the Best Car Rental Company in North America, while Avis was named Best Car Rental Company in Europe and also Worldwide.
We are most grateful for the support of our sponsors, getAbstract and Panasonic, and our partners Dermalogica and Divine Chocolate.
AIRLINES
Best Airline
- British Airways
- Singapore Airlines
- Cathay Pacific
- Qatar Airways
- Emirates
Best Airline Alliance
- Oneworld
- Star Alliance
- SkyTeam
- British Airways
- Swiss
- Lufthansa
- Eurostar
Best Long-Haul Airline
- Singapore Airlines
- Cathay Pacific
- British Airways
- Emirates
Best First Class
- British Airways
- Singapore Airlines
- Emirates
- Cathay Pacific
Best Business Class
- Qatar Airways
- Singapore Airlines
- British Airways
- Etihad Airways
- Cathay Pacific
Best Premium Economy Class
- Virgin Atlantic
- Air New Zealand
- British Airways
- Qantas
Best Economy Class
- Singapore Airlines
- British Airways
- Swiss
- Emirates
Best Cabin Staff
- Singapore Airlines
- British Airways
- Cathay Pacific/Qatar Airways
- Virgin Atlantic
Best Frequent Flyer Programme
- British Airways Executive Club
- Virgin Atlantic Flying Club
- Lufthansa Miles & More
- United MileagePlus
Best Eastern European Airline
- LOT Polish Airlines
- Wizz Air
- Aeroflot
- CSA Czech Airlines
Best North American Airline
- Delta Air Lines
- American Airlines
- United
- Air Canada
Best Middle Eastern Airline
- Emirates
- Qatar Airways
- Etihad Airways
- Turkish Airlines
Best Asian Airline
- Singapore Airlines
- Cathay Pacific
- Korean Air
- Asiana Airlines
Best African Airline
- South African Airways
- Kenya Airways
- Ethiopian Airlines
- Comair (British Airways)
Best Low-Cost Airline
- easyJet
- AirAsia
- Flybe
- airberlin
AIRPORTS
Best Airport in the World
- Singapore Changi Airport
- Hong Kong International Airport
- Dubai International Airport
- London Heathrow Airport
Best Airport in Europe
- Amsterdam Schiphol Airport
- London Heathrow Airport
- Munich Airport
- Zurich Airport
Best Airport for Tax-Free Shopping
- London Heathrow Airport
- Singapore Changi Airport
- Dubai International Airport
- Hong Kong International Airport
Best Airport Lounge
- British Airways T5, London Heathrow
- Virgin Atlantic Clubhouse, London Heathrow
- Cathay Pacific The Wing, Hong Kong
- Qantas First Lounge, Sydney
Best Airport Hotel
- Regal Airport Hotel Hong Kong
- Sofitel London Heathrow
- Hilton Copenhagen Airport
- Kempinski Hotel Airport Munich
HOTELS
Best Business Hotel Chain in Europe
- Hilton Hotels & Resorts
- Sofitel
- Kempinski
- Marriott Hotels & Resorts
Best Business Hotel in Western Europe
- Park Hyatt Paris-Vendôme
- Hotel Adlon Kempinski Berlin
- Four Seasons George V Paris
- Hilton Athens
Best Business Hotel in Eastern Europe
- Hilton Prague
- Four Seasons Prague
- Kempinski Corvinus Budapest
- Hilton Warsaw
Best Business Hotel Chain in the UK
- Hilton Hotels & Resorts
- Marriott Hotels & Resorts
- Premier Inn
- Malmaison
Best Business Hotel in the UK
- London Hilton on Park Lane
- Claridge’s London
- Mandarin Oriental Hyde Park London
- InterContinental London Park Lane
Best Business Hotel Chain in the Middle East
- Jumeirah
- Rotana Hotels & Resorts
- Hyatt Hotels & Resorts
- Hilton Hotels & Resorts
Best Business Hotel in the Middle East
- Jumeirah Emirates Towers Dubai
- InterContinental Dubai Festival City
- Burj Al Arab Dubai
- Hilton Dubai Creek
Best Business Hotel Chain in Asia-Pacific
- Shangri-La Hotels and Resorts
- Mandarin Oriental
- The Peninsula Hotels
- Hyatt Hotels & Resorts
Best Business Hotel in Asia-Pacific
- Mandarin Oriental Hong Kong
- The Peninsula Hong Kong
- Raffles Singapore
- Island Shangri-La Hong Kong
Best Business Hotel Chain in North America
- Marriott Hotels & Resorts
- Hilton Hotels & Resorts
- Fairmont Hotels & Resorts
- Four Seasons Hotels and Resorts
Best Business Hotel in North America
- Four Seasons New York
- JW Marriott Miami
- Waldorf Astoria New York
- InterContinental New York Barclay
Best Business Hotel Chain in India
- Taj Hotels Resorts & Palaces
- Oberoi Hotels & Resorts
- The Leela Palaces, Hotels and Resorts
Best New Business Hotel
- InterContinental London Westminster
- JW Marriott Marquis Dubai
- Fullerton Bay Singapore
- Hilton Frankfurt Airport
Best Airport Hotel
- Regal Airport Hotel Hong Kong
- Sofitel London Heathrow
- Hilton Copenhagen Airport
- Kempinski Hotel Airport Munich
Best Business Hotel Worldwide
- Four Seasons Hong Kong
- Mandarin Oriental Hong Kong
- Conrad Hong Kong
- Shangri-La Singapore
Best Budget Hotel Chain
- Premier Inn
- Ibis
- Holiday Inn Express
- Travelodge
Best Luxury Hotel Chain
- Four Seasons Hotels and Resorts
- Shangri-La Hotels and Resorts
- Mandarin Oriental
- Jumeirah
Best Smaller Hotel Chain
- Malmaison
- Hotel du Vin
- Kimpton Hotels
- Rocco Forte Hotels
Best Hotel Loyalty Scheme
- Starwood Preferred Guest
- Hilton HHonors
- IHG Rewards Club
- Marriott Rewards
Best Serviced Apartment Company
- Ascott The Residence
- Frasers Hospitality
- Citadines Apart’hotel
- Marriott Executive Apartments
Best Business Hotel Chain Worldwide
- InterContinental Hotels & Resorts
- Hilton Hotels & Resorts
- Marriott Hotels & Resorts
- Hyatt Hotels & Resorts
- Mandarin Oriental
SURFACE TRAVEL
Best Car Rental Company in North America
- Hertz
- Avis
- Alamo
- National
Best Car Rental Company in Europe
- Avis
- Hertz
- Europcar
- Sixt
Best Car Rental Company Worldwide
- Avis
- Hertz
- Sixt
- Europcar
Best UK Domestic Train Service
- Virgin Trains
- Heathrow Express
- East Midlands Trains
- Chiltern Railways
OTHER
Favourite Luggage Brand
- Samsonite
- Tumi
- Rimowa
- Antler