Welcome to the results of the Business Traveller Awards 2011. Voted for by you, the readers, they aim to celebrate the achievements of those travel companies that are making a real difference to your lives on the road.
The awards are completely independent and are widely recognised as the leading accolades in the business travel industry. There is no preselection by the magazine team and all the data provided by voters is analysed by an independent market research company to provide the list of winners.
This year’s awards were presented at a ceremony at the Royal Garden hotel in London’s Kensington on September 26.
To raise funds for our chosen cause, the Royal Hospital for Neuro-disability, our annual online charity auction kicks off at the end of October.
We are grateful for the support of our award sponsor, Heathrow Express, and our reception sponsors, AeroMobile and Panasonic Avionics Corporation.
AIRLINES
Best Airline
- 1 British Airways
- 2 Singapore Airlines
- 3 Emirates
- 4 Cathay Pacific
- 5 Qatar Airways
Best Short-Haul Carrier
- 1 British Airways
- 2 Swiss International Air Lines
- 3 Lufthansa
- 4 Eurostar
Best Long-Haul Airline
- 1 Singapore Airlines
- 2 British Airways
- 3 Emirates
- 4 Cathay Pacific
Best Frequent Flyer Programme
- 1 British Airways Executive Club
- 2 Lufthansa Miles & More
- 3 bmi Diamond Club
- 4 Virgin Atlantic Flying Club
Best First Class
- 1 Emirates
- 2 Singapore Airlines
- 3 British Airways
- 4 Cathay Pacific
Best Business Class
- 1 Singapore Airlines
- 2 British Airways
- 3 Qatar Airways
- 4 Emirates
- 5 Virgin Atlantic
Best Premium Economy Class
- 1 Virgin Atlantic
- 2 Qantas
- 3 Air New Zealand
- 4 British Airways
Best Economy Class
- 1 Singapore Airlines
- 2 Emirates
- 3 British Airways
- 4 Qatar Airways
Best North American Airline
- 1 Air Canada
- 2 Continental Airlines
- 3 American Airlines
- 4 United Airlines
Best Eastern European Airline
- 1 LOT Polish Airlines
- 2 Malev Hungarian Airlines
- 3 CSA Czech Airlines
Best Cabin Staff
- 1 Singapore Airlines
- 2 Cathay Pacific
- 3 British Airways
- 4 Virgin Atlantic
Best Airline Alliance
- 1 Star Alliance
- 2 oneworld
- 3 SkyTeam
Best Low-Cost Airline
- 1 easyJet
- 2 Air Asia
- 3 Flybe
- 4 Air Berlin
Best Asian Airline
- 1 Singapore Airlines
- 2 Cathay Pacific
- 3 Thai Airways
- 4 Korean Air
Best Middle Eastern Airline
- 1 Emirates
- 2 Qatar Airways
- 3 Etihad Airways
- 4 El Al
Best African Airline
- 1 South African Airways
- 2 Kenya Airways
- 3 Egyptair
Best Indian Airline
- 1 Kingfisher Airlines
- 2 Jet Airways
- 3 Air India
AIRPORTS
Best Airport in the World
- 1 Singapore Changi Airport
- 2 Hong Kong International Airport
- 3 Dubai International Airport
- 4 Amsterdam Schiphol Airport
Best Airport in Europe
- 1 Amsterdam Schiphol Airport
- 2 London Heathrow Airport
- 3 Munich Airport
- 4 Zurich Airport
Best Airport for Tax-Free Shopping
- 1 London Heathrow Airport
- 2 Singapore Changi Airport
- 3 Dubai International Airport
- 4 Hong Kong International Airport
Best Airport Lounge
- 1 Virgin Atlantic Clubhouse, London Heathrow
- 2 Singapore Airlines SilverKris Lounge, Singapore
- 3 British Airways T5, London Heathrow
- 4 Cathay Pacific, Hong Kong
HOTELS
Best Business Hotel Chain Worldwide
- 1 Four Seasons
- 2 Hilton Hotels and Resorts
- 3 Mandarin Oriental
- 4 Marriott
- 5 InterContinental
Best Business Hotel Chain in the UK
- 1 Hilton Hotels and Resorts
- 2 Hotel du Vin
- 3 Malmaison
- 4 Marriott
Best Business Hotel Chain in Europe
- 1 Hilton Hotels and Resorts
- 2 Sofitel
- 3 InterContinental
- 4 Sheraton
Best Business Hotel Chain in North America
- 1 Marriott
- 2 Hilton Hotels and Resorts
- 3 Four Seasons
- 4 Hyatt
Best Business Hotel Chain in Middle East
- 1 Jumeirah
- 2 Rotana
- 3 InterContinental
- 4 Sheraton
Best Business Hotel Chain in Asia-Pacific
- 1 Shangri-La
- 2 Mandarin Oriental
- 3 Four Seasons
- 4 Hyatt
Best Business Hotel Chain in India
- 1 Taj Hotels Resorts and Palaces
- 2 Oberoi Hotels and Resorts
- 3 The Leela Palaces Hotels and Resorts
Best Budget Hotel Chain
- 1 Holiday Inn Express
- 2 Premier Inn
- 3 Ibis
- 4 Holiday Inn
Best Luxury Hotel Chain
- 1 Four Seasons
- 2 Mandarin Oriental
- 3 Shangri-La
- 4 Conrad
Best Hotel Loyalty Scheme
- 1 InterContinental Priority Club
- 2 Hilton HHonors
- 3 Starwood Preferred Guest
- 4 Marriott Rewards
Best Serviced Apartment Company
- 1 Ascott
- 2 Citadines
- 3 Marriott
- 4 Frasers Hospitality
Best Smaller Hotel Chain
- 1 Malmaison
- 2 Hotel du Vin
- 3 Rocco Forte Hotels
- 4 Mandarin Oriental
Best Business Hotel Worldwide
- 1 The Peninsula Hong Kong
- 2 Mandarin Oriental Bangkok
- 3 Four Seasons Hong Kong
- 4 Shangri-La Singapore
Best New Business Hotel
- 1 W London Leicester Square
- 2 Ritz-Carlton Hong Kong
- 3 W Hong Kong
- 4 Fullerton Bay Singapore
- 5 Radisson Blu Zurich Airport
Best Business Hotel in Western Europe
- 1 Four Seasons George V Paris
- 2 Hilton Arc de Triomphe Paris
- 3 InterContinental Paris
- 4 Grand Hyatt Berlin
Best Business Hotel in Eastern Europe
- 1 Hilton Prague
- 2 Four Seasons Budapest
- 3 InterContinental Budapest
- 4 Four Seasons Prague
Best Business Hotel in North America
- 1 Waldorf Astoria New York
- 2 Four Seasons New York
- 3 Sofitel New York
- 4 St Regis New York
Best Business Hotel in Middle East
- 1 Jumeirah Emirates Towers Dubai
- 2 Grosvenor House Dubai
- 3 Grand Hyatt Dubai
- 4 InterContinental Dubai Festival City
Best Business Hotel in Asia-Pacific
- 1 The Peninsula Hong Kong
- 2 Mandarin Oriental Bangkok
- 3 Raffles Singapore
- 4 Shangri-La Singapore
Best Business Hotel in the UK
- 1 London Hilton on Park Lane
- 2 InterContinental London Park Lane
- 3 Sofitel London Heathrow
- 4 Mandarin Oriental Hyde Park London
Best Airport Hotel
- 1 Regal Airport Hotel Hong Kong
- 2 Sofitel London Heathrow
- 3 Crowne Plaza Singapore
- 4 Hilton London Heathrow/ Sofitel London Gatwick
SURFACE TRAVEL
Best UK Domestic Train Service
- 1 Virgin Trains
- 2 First Great Western
- 3 Heathrow Express
- 4 Chiltern Railways
Best Car Rental Company Worldwide
- 1 Avis
- 2 Hertz
- 3 Europcar
- 4 Budget
Best Car Rental Company in Europe
- 1 Avis
- 2 Hertz
- 3 Europcar
- 4 Sixt
Best Car Rental Company in North America
- 1 Hertz
- 2 Avis
- 3 Alamo
- 4 Enterprise
OTHER
Favourite Luggage Brand
- 1 Samsonite
- 2 Tumi
- 3 Delsey
- 4 Rimowa