Dear Alex,
I recently had a difficult experience trying to book online with Turkish Airlines to fly from Hong Kong to Tripoli via Istanbul. After I had made the booking, entered my credit card details and pressed “send”, my computer screen went blank. When I contacted the help desk, I was advised to book again, and yet the same thing happened. I spent a long time on the phone with my bank and the helpdesk to sort out the problem, and in the end was charged another e30 or e40 because the booking had to be processed by Turkish Airlines’ call centre.
I am disappointed by the service I received from a Star Alliance airline. Do you agree?
Simon Tang, Hong Kong
Alex replies:
Not all online booking systems are perfect. I suggested to Simon Tang that it was better to book a trip such as this through an agent or by telephoning Turkish’s Hong Kong office, but this turned out to be a short-notice booking made at the weekend, when airline and agent offices were closed.
The good news is that when I drew Turkish’s attention to his experience, the airline resolved the complaint.
