AirAsia X postpones KL-Sydney service to July
Originally published on www.businesstraveller.asia 18/03/2010 - Filed under: News »
AirAsia is experiencing delays in launching services into Sydney with its AirAsia X long-haul brand.
The low-cost carrier had wanted to start up the Kuala Lumpur-Sydney flights as early as 2008 but delays in getting necessary approval from the Malaysian government stymied plans. Instead, AirAsia has had to connect first to Perth, the Gold Coast and Melbourne.
The next target date for the launch is July 2010, said Azran Osman-Rani, AirAsia X CEO, “but only if we are granted approval this month (March)”. AirAsia X’s new Business Class offering, lie-flat seats, are now available on the Kuala Lumpur-Melbourne and Kuala Lumpur-London routes (see news).
The government's ownership of Malaysia Airlines, sources said, may have something to do with official permits not being released.
For more details about AirAsia and AirAsia X, visit www.airasia.com
Margie T Logarta
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COMMENTS »
PaulPenang - 19/03/2010 01:03
Now AirAsiaX is getting a taste of their own medicine.
Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.
They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!
Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B... just in case.
Also... Our KL/Abu Dhabi trip departed KL on Jan 25. The return from Abu Dhabi was to be on March 1. I strongly suspect AirAsiaX had decided to vacate the market prior to our departure. If they knew the return portion of our tickets could never be used, why didn't the check-in agent in KL tell us?
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